Frequently Asked Questions

IPTV (Internet Protocol Television) is a digital television broadcasting protocol that delivers television content over the internet instead of traditional cable or satellite. It allows you to stream live TV channels and on-demand content on any internet-connected device including Smart TVs, smartphones, tablets, computers, and set-top boxes.

Our IPTV service is compatible with a wide range of devices including:

• Smart TVs (Samsung, LG, Sony, etc.)
• Android and iOS devices
• Windows and Mac computers
• MAG boxes and Enigma2 receivers
• Amazon Fire TV and Fire Stick
• Apple TV
• Kodi and VLC media players

Yes! We offer a 24-hour free trial so you can test our service quality, channel selection, and streaming performance before making a purchase. You can request a free trial by contacting our support team or through our demo page.

We offer over 15,000 live TV channels from around the world, including sports, entertainment, news, movies, documentaries, and kids' content. Our channel lineup includes content in multiple languages and from various countries.

The recommended internet speeds are:

• SD Quality: 5 Mbps minimum
• HD Quality: 10 Mbps minimum
• 4K Quality: 25 Mbps minimum

A stable internet connection is more important than speed. We recommend using a wired connection when possible for the best streaming experience.

Yes, you can use a VPN with our IPTV service. However, please note that using a VPN may affect streaming quality and speed. We recommend using high-quality VPN services with fast servers for the best experience.

All our packages support up to 3 simultaneous connections. This means you can watch different channels on up to 3 devices at the same time with a single subscription.

We accept various payment methods including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Cryptocurrency (Bitcoin, Ethereum, etc.)
• Bank transfers

Yes, we offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 7 days, you can request a full refund. Please see our refund policy for complete terms and conditions.

We offer significant discounts for longer subscription periods:

• 3 months: 15% discount
• 6 months: 25% discount
• 12 months: 40% discount

Payment is made upfront for the entire period, and your subscription will automatically renew unless cancelled.

Your subscription details are delivered instantly after payment confirmation, usually within 5-15 minutes. You'll receive an email with your login credentials, server information, and setup instructions.

Not at all! Installation is very simple and takes just a few minutes. We provide detailed step-by-step installation guides for all supported devices. Our support team is also available 24/7 to help you with the setup process.

You'll need the following information provided in your subscription email:

• Server URL
• Username
• Password
• M3U playlist URL (for some apps)

If you're experiencing buffering issues, try these solutions:

• Check your internet speed (minimum 10 Mbps for HD)
• Close other applications using internet bandwidth
• Try switching to a different server in your app settings
• Restart your router and device
• Use a wired connection instead of Wi-Fi if possible

If you're having login issues:

• Double-check your username and password
• Ensure your subscription is still active
• Verify the server URL is correct
• Clear your app cache and try again
• Contact our support team if the issue persists

If channels aren't loading:

• Check your internet connection
• Refresh or reload your playlist
• Clear your app cache and data
• Try using a different IPTV app
• Restart your device
• Contact support if the problem continues